Roger
Bignell
Wellwater
To: Peter Hindle Sibland
Rd
M.D. Jewsons Thornbury
Bristol
BS35
2HG
Tel:
Home 01454
416931
Office 01179796207
Mobile 07929550170
Date: 22 September 2001
Two weeks later I was
delivered a modified bath, which was the wrong one, and the pipework of the
Jacuzzi modification was damaged. I did not receive the toilet.
Again I made the journey
north and was present when the correct bath and modification were ordered and
promised for the following week and the toilet would be on the next delivery.
A week later the toilet had
not arrived, telephoning was painful so once again I headed north. I found that
the bath had not even been despatched for modification despite having witnessed
the faxing of the orders and that the toilet was still sitting in the
warehouse.
I decided not to risk waiting
for a delivery and took the toilet myself. The bath was reordered.
When I arrived home that
evening from work I found that a new bath had been delivered!
It was the right bath but
unfortunately it had not been modified. I contacted the show room once again
and received profuse apologies and a promise to ring me back that afternoon
with a plan of how they would remedy the situation; I did not receive a call.
When I rang the office I got the answer phone then finally a reply.
The lady said that the right
bath was being collected at that moment but could not be supplied to the
modifiers until next week and I would receive it in the latter part of that
week. I did not hold my breath.
The situation moved into the
second month unresolved.
I had travelled 150 miles, I
had three unwanted baths, not including my old one, waiting for collection and
I was running out of space. The baths presented quite a feature on my patio and
were useful when conversation flagged at barbeques.
Foolishly at the beginning of
this exercise I disconnected my old bath in preparation for the delivery of the
new units. After a month, by popular demand, I reconnected my old bath.
The incorrect baths were
finally taken back to your warehouse, probably because I was holding more stock
than they were!
I finally have what appears
to be the correct bath with the correct modification.
It was with some trepidation
that I unpacked the as of yet unchecked boxes. I found that one work surface
was marked. I would have lived with it given your track record so far but my
wife, who mercifully had been in America up until now, was made of sterner
stuff “No ring them up and quote the part number and they will send you a
replacement” she said. “Simple” I said, and rang my friend the answering
machine.
What arrived was obviously
not the right replacement although the part numbers were the same. The
answering machine said “Well I don’t know how that happened”. I refrained from
telling ”it”, with difficulty.
I unpacked the basin. Now
were on a roll. The basin had two holes for the taps, you’re probably ahead of
me by now, yes you guessed it, and the tap was a single pillar mixer tap.
I have stopped opening boxes
on advice from my doctor.
My wife with the bit firmly
in her teeth, rang the showroom, “We will ring back this afternoon when we have
checked stock” she told me was the reply. I did not say a word and remained
very calm.
The correct taps arrived
promptly.
The tiler I had lined up to
tile the bathroom has given up on me and I have had to find another one.
I am installing the bathroom
myself, to employ a plumber on this stop-go basis would be impossible.
To make any progress
whatsoever I have had to fit the bathroom so that I can disassemble it to allow
tiling, therefore I will be fitting the bathroom twice. We have been without a bathroom for 3 months
going on 4 and I understand the full meaning of the word “Inconvenience”.
Making time to deal with
these problems has imposed considerable stress and expense on my wife and
myself. I have lost count of the attempted phone calls.
This should have been a
reasonably pleasant exercise, choosing something new for the house, but it has
turned out to be frustrating, time consuming, disappointing and costly.
I feel that some form of
compensation is justified.
In anticipation of an early
reply
Yours Sincerely
Roger Bignell
roger.bignell@btinternet.com
